Data Quality Analyst

Employment Type

: Full-Time


: Miscellaneous

Description of Work

Pay Grade: IT03 Recruitment Range: $46,561.00 - $71,889.00

At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.

The North Carolina Department of Revenue is seeking a Data Quality Analyst to support business intelligence and compliance initiatives. The Data Quality Analyst works with internal and external IT professionals to support customer business intelligence and data analysis initiatives through data gathering, cleansing, loading, quality analysis, and query and report development. The work to be performed is identified and prioritized by the Department's business divisions and is implemented using structured project and software development lifecycle methodologies within the ITIL framework.

The Data Quality Analyst's primary function is to Extract, Transform, and Load (ETL) data into the Department's data warehouse and other applications as well as perform data cleansing and standardization, data quality analysis, data monitoring, and ensure adherence to data quality standards. The position participates in end-to-end customer requirements gathering, development and implementation, including identifying data analysis needs as well as processing and exploring system data. The position identifies and document data lineage, transformations, and dependencies as well as determine root cause of data quality issues. The position develops and implements standard data quality and governance procedures, including introducing appropriate reporting capabilities required to understand and manage the quality, storage, and use of information. The position provides daily operational support to customers and other IT initiatives as needed.

The position works within the PW/SAS Development Team. The team's primary purpose is to support business intelligence and data analytics initiatives for the Agency. The goal of the team is to host, standardize, transform, and deliver data for analysis and reporting from virtually any data source. The team provides analysis, development, testing, implementation, and ongoing support for the Agency's data warehouse and SAS applications. The team provides reports and identifies statistical exceptions through a Web-based report management and delivery system for all Divisions within the Department of Revenue.

Knowledge, Skills and Abilities / Competencies
  • Thorough knowledge of requests, issues, and problem areas and ability to fully understand and address them.
  • Ability to exercise creative and critical thinking in evaluating situations and developing solutions.
  • Ability to use internal and external resources to independently develop solutions, considering customer's capabilities and limitations.
  • Ability to interact with business and IT professionals on a project team and the ability to manage a project task or small-scope project.
  • Ability to maintain ongoing interaction with internal and external audiences using written and verbal communication skills.
  • Ability to anticipate and recognize problems and find solutions.
  • Ability to develop improvements and implement changes.
  • Demonstrated knowledge of database theory including SQL, relational, and hierarchical databases, and the ability to write SQL queries independently.
  • Experience with data extraction, loading, and transformation activities.
  • Excellent interpersonal and problem-solving skills as well as strong decision making skills.
  • Ability to maintain a high level of technical skill or knowledge in the area of data integration, data quality, and reporting capabilities.
  • Minimum Education and Experience Requirements

    Bachelor's degree with some computer related coursework from an appropriately accredited university; or Associate's Degree in Computer Programming from an appropriately accredited university; or an equivalent combination of education and experience.


  • 3+ years of experience performing quantitative analysis using an ETL tool or SAS business intelligence tools
  • Experience with Tableau
  • Development and support experience in SAS, Windows, or UNIX environment.
  • Demonstrated knowledge of programming languages, e.g. SAS, SQL, Oracle, JAVA.
  • Experience administering other database platforms such as Oracle, MSSQL, and MYSQL.
  • ITIL Foundations certification.

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