47014619 February 28, 2019 POSITION HIGHLIGHTS Supervisor Total Wine & More No Other KEY RESPONSIBILITIES
Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services
Drive retail sales, margin, and Winery Direct metrics
Open and close the store as a key carrier
Assist in onboarding, training and development of team members
Manage all front end activities such as: monitoring cash accountability and reconciling drawers; assisting with schedule writing; completing supply orders; and following up on performance logs
Execute, train, and coach team members on policies and procedures to include (but not limited to) customer service standards and merchandising activities such as signage and pricing
Assist Store Manager, Wine Manager, and Assistant Manager(s) in implementing company directives
Maintain store safety standards
Ownership of store cleanliness and maintaining standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
JOB REQUIREMENTS Minimum Experience, Skills and Education:
21 years of age or older
2 years retail sales, customer service or hospitality management experience
Effective oral and written communication skills
Ability to work a flexible schedule as business requires
Ability to use technology and access information necessary to complete daily responsibilities
High School Diploma or equivalent
Preferred Experience, Skills and Education
Retail supervisor experience (including coaching/training peers or team)
Ability to handle multiple projects/tasks at a time and meet deadlines
History of willingly assisting others and acting as a team player
Desire to continually develop knowledge of products and services
Strong interpersonal skills necessary for establishing customer relationships
Ability to demonstrate a positive and engaging attitude and demeanor
PHYSICAL REQUIREMENTS (with or without accommodations):
Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day
Ability to climb ladders and lift 50 lbs. overhead and repeatedly
About Total Wine & More Jobs You May Like
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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